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Refund Policy

At Fix It Leroy's, we pride ourselves on delivering high-quality home renovation and handyman services to our valued customers. We understand that circumstances may arise where you might need to request a refund. Below is our refund policy to ensure clarity and transparency for all our clients.

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Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with the service provided, please contact us within 14 days of the service completion so we can address your concerns promptly.

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Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Incomplete Services: If the service has not been completed as agreed upon, and you have notified us within 14 days, you may be eligible for a full or partial refund.

  • Defective Workmanship: If there are defects in the workmanship that do not meet industry standards, we will first attempt to rectify the issue. If a resolution cannot be reached, a refund may be considered.

  • Billing Errors: If you believe there has been an error in billing, please notify us immediately so we can investigate and make corrections if necessary.

 

Non-Refundable Situations

Please note that refunds will not be provided in the following cases:

  • Change of Mind: If you change your mind after the service has been completed as per the agreed terms.

  • Third-Party Products: Any products or materials purchased from third parties as part of the service are subject to the return policies of those vendors.

 

Refund Process

To request a refund, please follow these steps:

  1. Contact Our Customer Service: Reach out to our customer service team via phone or email, providing details of your request and any supporting documentation.

  2. Review: Our team will review your request and may contact you for further information.

  3. Resolution: We will aim to resolve all refund requests within 10 business days. Approved refunds will be processed using the original payment method.

 

Contact Information

For any questions or to initiate a refund request, please contact us:

 

Thank you for choosing Fix It Leroy's Home Renovations and Handyman Services. We are committed to ensuring your experience with us is exceptional.

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